WCA Training: Video Case Studies: James Schmidt – Paper Manufacturing/Stuck Meter

James Schmidt Paper Manufacturer/Stuck Meter https://watercompanyofamerica.com/wp-content/uploads/2022/11/Video-Case-Studies_James-Schmidt_Paper-Manufacturer_092322.mp4 In this video case study, James Schmidt walks us through a find. During fieldwork investigating buildings releasing steam they notice a paper manufacturer building releasing a large amount of steam, but when the meter is checked it is not moving accordingly. After looking into the property in-depth, they findContinue reading “WCA Training: Video Case Studies: James Schmidt – Paper Manufacturing/Stuck Meter”

WCA Training: Video Case Studies: Steve Hooper – MDUs

Steve Hooper MDUs (Multiple Dwelling Units) https://watercompanyofamerica.com/wp-content/uploads/2022/11/Video-Case-Studies_Steve-Hooper_092122.mp4 In this video case study General Manager, Steve Hooper, discusses an error in billing. The error was uncovered once they compared the number of apartment units to the number of meters on the property. This prompted a field visit to uncover a buried meter that had stopped givingContinue reading “WCA Training: Video Case Studies: Steve Hooper – MDUs”

WCA Training: Video Case Studies: Mike Necaise – Multiple Rate Codes

Mike Necaise Multiple Rate Codes https://watercompanyofamerica.com/wp-content/uploads/2022/11/Mike-N.mp4 In this video case study Regional Manager, Mike Necaise, discusses Jefferson Parish rate codes, and how multiple rate codes can lead to billing errors. The key takeaway from this case study is understanding the different rate codes and understanding how to manually calculate bills when necessary. If you haveContinue reading “WCA Training: Video Case Studies: Mike Necaise – Multiple Rate Codes”

WCA Training: Video Case Studies: Mike Dampier – Storm Water 

Mike Dampier Storm Water https://watercompanyofamerica.com/wp-content/uploads/2022/11/Video-Case-Studies_Mike_092322.mp4 In this video case study, Mike Dampier discusses understanding the local ordinances. In this case, the condos and apartments were being billed incorrectly for stormwater. This find eventually led to the finding of unbilled fire lines. The key takeaway from this find – look at every available: property finder, theContinue reading “WCA Training: Video Case Studies: Mike Dampier – Storm Water “

WCA Training: Video Case Studies: Raul Maldonado – Rate Discrepancies

Raul Maldonado Rate Discrepancies & General Ledger Finds https://watercompanyofamerica.com/wp-content/uploads/2022/11/Video-Case-Studies_Raul_092622.mp4 In this video case study, Raul Maldonado discusses rate discrepancies. These discrepancies occurred from restaurants being charged a lower rate code than they should have been. They uncovered the rate code was an old code and was never updated. Later he uncovered a hospital being chargedContinue reading “WCA Training: Video Case Studies: Raul Maldonado – Rate Discrepancies”

WCA Training: Video Case Studies: Gus Badnell – Mismatched Meter Sizes

Gus Badnell Mismatched Meter Sizes https://watercompanyofamerica.com/wp-content/uploads/2022/11/Video-Case-Studies_Gus_092322.mp4 In this video case study Contact Manager, Gus Badnell discusses the importance of running queries within the Waters Software. In this particular case in Florida, large water meters were paired against medium-sized sewer meters. This led to the discovery that the county authority was only charged the base chargeContinue reading “WCA Training: Video Case Studies: Gus Badnell – Mismatched Meter Sizes”

WCA Training: Video Case Studies: Ada Izquierdo – Commercial and Multifamily Base Rate vs Residential Base Rate

Ada Izquierdo Commercial and Multifamily Base Rate vs Residential Base Rate https://watercompanyofamerica.com/wp-content/uploads/2022/11/WCA_Video-Case-Studies_Ada_Case-Study-1_101122.mp4 In this video case study Contact Manager, Ada Izquierdo discusses the importance of understanding different water authorities and how the fee structure may change between different areas – it is important to know the fee structure to potentially find unbilled revenue.  If youContinue reading “WCA Training: Video Case Studies: Ada Izquierdo – Commercial and Multifamily Base Rate vs Residential Base Rate”