Steve Hooper

MDUs (Multiple Dwelling Units)

In this video case study General Manager, Steve Hooper, discusses an error in billing. The error was uncovered once they compared the number of apartment units to the number of meters on the property. This prompted a field visit to uncover a buried meter that had stopped giving readings.


The key takeaway from this case study: never assume that the billing system is correct; if you see evidence of an inconsistency go to the field and look critically at the property.

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