Water Company of America coordinates the exchange of raw, unjoined customer account information for study and analysis. This is accomplished via download, in whatever manner is most advantageous to the City Information Technology Department. Historical consumption and billing data, as well as standard customer information such as service address, customer name, meter number, billing codes, unit count, meter installation date, etc., are transferred.
Once this customer account information is in hand, WCA begins the task of adapting its proprietary computer software queries and sort routines that facilitate the identification of unbilled and misbilled utility services. These adaptations enable WCA to effectively utilize utility data in any available format.
The company’s investment in development costs of over $380,000 has yielded proprietary software that is flexible, adaptable, and custom-built for studies of this nature in the Water, Wastewater, Stormwater, and Solid Waste industries. It operates independently of the City’s Utility Billing System and in no way impacts the integrity of the utility’s billing data.
Quantity of revenue produced.
Accuracy of quantifying revenue enhancement.
Quality of discoveries and corrective action stands the test of time.
WCA is committed to isolating the more difficult account problems (unknown or unlisted taps and connections), rather than the merely obvious.
Water Company of America, through consultation with department staff, will examine the utility billing system and the distribution and collection systems in the field for accuracy in metering, billing, and collection. Our comprehensive review allows us to find unbilled and misbilled water for the city to increase revenue. WCA leverages advanced techniques, methodologies, and invaluable experience to identify any discrepancies.
Each year, millions of dollars are lost by utilities because of unbilled and/or misbilled utility services. The problem is the need for accountability. The appropriate fees should be collected for all services rendered to ensure the operational health of the utility. Rate discrepancies, account coding errors, bypassed or malfunctioning meters, and unknown sewer and water connections are just some of the reasons why misbilling occurs in water utility systems. WCA identifies the problem at no risk to you.
If you are interested in our products and services, please reach out today, or let us know, and we will contact you.