Water Company of America, through consultation with Department staff, will examine the utility billing system and the distribution and collection systems in the field for accuracy in metering, billing and collection.
Over 35 Years of Experience Identifying Loss in Water, Wastewater, Stormwater, and Solid Waste Utilities
The Program
The objective of this examination will be to identify causes of and remedies for inaccuracies and deficiencies that negatively impact utility revenue and rate payer equity.
WCA will identify opportunities for revenue recovery through the correction of problems not previously identified by the utility staff.
WCA’s revenue enhancement program will produce increased revenue for the municipality from services that are currently being provided. In other words, this is found or new money that the municipality will have for its discretionary use.
WCA locates this unbilled and misbilled service through a proprietary system analysis, unique to the industry, and subsequent physical investigation of all accounts identified as having potential revenue recovery characteristics.
As discrepancies are located and confirmed, changes are made to the utility’s billing system and/or to the physical metering system to produce new revenue. WCA does the entire job as an independent contractor without disrupting normal service or daily operations.
The Software
WCA uses custom and proprietary software to identify potential lost revenue. The software runs queries that flag unusual data for follow-up investigations. Our software allows us to quickly identify accounts for analysis through field work and other methodologies.
The Problem
Each year, millions of dollars are lost by utilities because of unbilled and/or misbilled utility services. The problem is the need for accountability. The appropriate fees should be collected for all services rendered to ensure the operational health of the utility. Rate discrepancies, account coding errors, bypassed or malfunctioning meters, and unknown sewer and water connections are just some of the reasons why misbilling occurs in water utility systems. WCA identifies the problem at no risk to you.
Learn More
If you are interested in our products and services please reach out today or let us know and we will contact you.
Water Company of America
Have Questions? Let Us Know!
If you are interested in our products and services, please reach out today, or let us know, and we will contact you.