Over 35 Years of Experience Identifying Loss in Water, Wastewater, Stormwater, and Solid Waste Utilities
Our Services
Water Company of America (WCA) has the personnel, equipment, and expertise to inspect municipal systems of all sizes for revenue losses. We can help recover lost revenues without requiring the utility to increase its budget, personnel, or rates. WCA will assist the city staff in its efforts to ensure that all the services delivered to its customers are fairly and accurately metered and billed. Our decades of knowledge and proven methodologies enable us to identify discrepancies in the water billing process, ensuring that every drop is accurately accounted for. We work collaboratively with local city or municipality staff to optimize billing and provide more revenue for the community.
We have the equipment, manpower, and expertise to inspect municipal systems of all sizes for revenue losses due to a variety of problem areas, such as:
Unlisted Service
This occurs in all utility services: water, wastewater, stormwater, and solid waste. Simply stated, when a customer receives the service and there is no active account in the utility billing database for that service, it is unlisted. This is the most complicated problem to discover and is one in which WCA is a specialist.
Billing Discrepancies
Rates vary widely among municipal utilities. WCA has the expertise to analyze the nuances, modify the company software accordingly, and ferret out those instances where rates are misapplied.
Unbilled Sewer
Some water-only customers may actually be using sewer services they are not paying for. WCA can locate those who are improperly avoiding sewer charges, investigate, and establish the actual usage level.
Faulty Field Data
An example is an incorrect commercial property impervious area square footage, which results in underbilled stormwater fees.
Bypassed Meters
These problems relate to legitimate emergency bypass abuse as well as outright theft of service. In either case, the resolution can only be obtained by a careful, diligent field investigation.
Malfunctioning Meters
Meters fail over time, as any mechanical device tends to do. The utility staff identifies the vast majority of failed meters in the normal course of internal business. WCA specializes in locating meter failures that are not apparent or that are masked by other property conditions. In this manner, WCA complements staff efforts rather than competing with them.
The Problem
Unaccounted-for service is unavoidable in the operation of any water, wastewater, or stormwater system; it results from a number of factors, which are grouped in two categories: real loss and apparent loss. WCA targets the apparent loss.
The Program
Water Company of America, through consultation with Department staff, will examine the utility billing system and the distribution and collection systems in the field for accuracy in metering, billing, and collection.
The Software
Water Company of America coordinates the exchange of raw, unjoined customer account information for study and analysis. This is accomplished via download, in whatever manner is most advantageous to the City Information Technology Department.
The Benefits
Performance Based Contract
Delivering revenue enhancement to the utility while WCA bears the risk.
New Revenue
Provides new revenue to fund non-budgeted services and provides immediate increased revenue on current services.
Expert Staff
Brings recognized technical expertise to assist the utility’s staff.
Improved Accountability
Improves accountability for services to all customers.
Increased Revenue
Delivers ongoing increased revenue to the utility after the program’s completion, and revenue leaks stopped today will be less costly to remedy than if allowed to compound themselves over long periods of time.
Solution Oriented
Provides solutions to administrative and policy glitches in the billing system and procedures.
Increase Efficiency
Creates a heightened awareness among staff and departments of the need to operate effectively and efficiently.
Creates Solutions
Provides solutions for specific distribution and collection system problems in the field.
Who is Water Company of America?
Have Questions? Let Us Know!
If you are interested in our products and services, please reach out today, or let us know, and we will contact you.